Event Learning-by-Doing: AI, Big Data & Design Thinking

„Learning-by-Doing“ et “Collaborative Work” étaient les maîtres-mots pour notre meetup „AI, Big Data & Design Thinking“ le 3 octobre 2017. Une matinée pour s’inspirer des cas d’usage de l’intelligence artificielle dans le monde entier et d’expérimenter la démarche de Design Thinking pour mieux exploiter ses (big) data. Suite à l’introduction de la méthode les participants […]

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INTERVIEW: „Google, eBay, Amazon oder Microsoft sind längst von der ,Mobile-First‘- in die ,AI-First‘-Ära übergegangen“

Interview with Maike Strudthoff on German site “All About Retail” discussing questions on mobile payment use cases and barriers as well as the future role of artificial intelligence, big data and the internet of things in retail. Zu Beginn eine persönliche Frage: Welchen Teil Ihrer Einkäufe im stationären Einzelhandel bezahlen Sie per Smartphone und warum […]

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JumpNext Analysis: Artificial Intelligence in Mobile Payment: Definitions

„How might we humanize payments with a better customer experience taking advantage of artificial intelligence tech?“ was the question I asked in my last article. Is it possible to create additional value, something improved, something gentler or more appealing, something more human for the consumer combining the possibilities of artificial intelligence, the needs of people […]

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JumpNext Analysis: How to humanize mobile payments?

While reading about the new Google initiative PAIR which is looking to humanize artificial intelligence (AI), I simply asked myself “how might we humanize mobile payments?”. I don’t want to say that m-payments are inhuman nowadays, however, could they become less tech focused and more “human centric”? First of all, what does it mean “to humanize”?  The […]

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What is Digital Transformation? It’s a mindset

Most executives agree that a digital transformation is necessary to remain competitive, keep pace with disruptive technologies and evolve with shifting consumer expectations. Still, many are unsure of how to start the process, or even what it entails, says eMarketer. Their definition of digital transformation is: “the process by which business leaders harness the capabilities […]

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Human centered innovation – Design Thinking

This is a nice cartoon by Tom Fishburne looking at the different types of innovation. Much innovation was done like this in the past, in many cases it is still done like this. At JumpNext we believe that human centered innovation is more successful. Design Thinking allows to identify innovations that matter to customers.

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Are retailers falling short on their customer-centric strategies?

During Retail Week’s roundtable the senior ecommerce manager at one electricals chain said: “It’s an evolution of mindset towards putting the customer in focus.”…. The first step towards a customer first strategy is discovering what shoppers want from your business…. The room was in agreement that a customer-first strategy is a top priority for the […]

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