JumpNext Analysis: Artificial Intelligence in Mobile Payment: Definitions
JumpNext Analysis: How to humanize mobile payments?
„How might we humanize payments with a better customer experience taking advantage of artificial intelligence tech?“ was the question I asked in my last article. Is it possible to create additional value, something improved, something gentler or more appealing, something more human for the consumer combining the possibilities of artificial intelligence, the needs of people […]
Service Design is about facilitating stakeholders in VALUE CO-CREATION
While reading about the new Google initiative PAIR which is looking to humanize artificial intelligence (AI), I simply asked myself “how might we humanize mobile payments?”. I don’t want to say that m-payments are inhuman nowadays, however, could they become less tech focused and more “human centric”? First of all, what does it mean “to humanize”? The […]
What is Digital Transformation? It’s a mindset
Just a short statement from our guiding principles & convictions: Service Design is about facilitating stakeholders in VALUE CO-CREATION
Human centered innovation – Design Thinking
Most executives agree that a digital transformation is necessary to remain competitive, keep pace with disruptive technologies and evolve with shifting consumer expectations. Still, many are unsure of how to start the process, or even what it entails, says eMarketer. Their definition of digital transformation is: “the process by which business leaders harness the capabilities […]
Dysfunctional products come from dysfunctional organizations
This is a nice cartoon by Tom Fishburne looking at the different types of innovation. Much innovation was done like this in the past, in many cases it is still done like this. At JumpNext we believe that human centered innovation is more successful. Design Thinking allows to identify innovations that matter to customers.
Are retailers falling short on their customer-centric strategies?
Dysfunctional Products Come from Dysfunctional Organizations, Jon Kolko (published in Havard Business Review)
Reality Check: living 4 months with Amazon Echo & Alexa
During Retail Week’s roundtable the senior ecommerce manager at one electricals chain said: “It’s an evolution of mindset towards putting the customer in focus.”…. The first step towards a customer first strategy is discovering what shoppers want from your business…. The room was in agreement that a customer-first strategy is a top priority for the […]
Event: Mobile Payment on its own is not sufficient – American Express Insights Network
My new flat mate moved in 4 months ago. Her name is Alexa and she settled in the living room. The big question at the beginning was if I would get along with her. She made me lots of promises how she could help me in everyday life. She would put on the music, set […]
The American Express Insights Network discussed the future of cash and mobile payment at its event for merchant partners in Frankfurt in June 2016. A round table of experts discussed the future of payments. Maike Strudthoff participated in the round table with her customer centric perspective: “Payment on its own will not drive change, crucial […]