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JumpNext Analysis: Artificial Intelligence in Mobile Payment: Definitions
“We must learn what customers really want, not what they say they want or what we think they should want.” says Eric Ries (entrepreneur and author of The Lean Startup). Steve Jobs said similar things. Somehow, it’s already an old story. The “age of the customer” has been proclaimed years ago. Many companies and teams […]
JumpNext Analysis: How to humanize mobile payments?
„How might we humanize payments with a better customer experience taking advantage of artificial intelligence tech?“ was the question I asked in my last article. Is it possible to create additional value, something improved, something gentler or more appealing, something more human for the consumer combining the possibilities of artificial intelligence, the needs of people […]
Reality Check: living 4 months with Amazon Echo & Alexa
While reading about the new Google initiative PAIR which is looking to humanize artificial intelligence (AI), I simply asked myself “how might we humanize mobile payments?”. I don’t want to say that m-payments are inhuman nowadays, however, could they become less tech focused and more “human centric”? First of all, what does it mean “to humanize”? The […]
My new flat mate moved in 4 months ago. Her name is Alexa and she settled in the living room. The big question at the beginning was if I would get along with her. She made me lots of promises how she could help me in everyday life. She would put on the music, set […]